GridRabbit App Privacy Policy

This privacy policy governs your use of the software application GridRabbit (“Application”) for mobile devices that was created by Smart Grid Billing, Inc. 

The GridRabbit Energy Management System is a sophisticated cloud-based tool for intelligent management of energy use and demand response for a wide range of smart devices in homes, businesses, and public facilities. Typical smart devices include thermostats, smart sockets for plug-in loads, motion sensors, window/door sensors, temperature/humidity sensors, security cameras and water sensors.

What information does the Application obtain and how is it used?

User Provided Information

The Application obtains the information you provide when you download and register the Application. You will need a username and password in order to be able to use the basic features of the Application.  Please contact your GridRabbit Energy Management System administrator for username/password.

Automatically Collected Information

In addition, the Application may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application. 

Do third parties see and/or have access to information obtained by the Application?

We may disclose User Provided and Automatically Collected Information:

  • as required by law, such as to comply with a subpoena, or similar legal process;
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
  • with our trusted services providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement.

If Smart Grid Billing, Inc. is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of this information, as well as any choices you may have regarding this information.

What are my opt-out rights?

You can stop all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.

Security

We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Application. Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

Changes

This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy at www.gridrabbit.com/privacy_policy and informing you via email

Contact us

If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email at info@smartgridbilling.com